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Welcome to our Privacy Policy relating to the use of the Website We respect your privacy and are committed to protect your personal data and processing in compliance with applicable laws. 

This Privacy Policy will inform you as to how we look after your personal data when you visit our Website, and tell you about your privacy rights and how the law protects you.


The Data Controller of Your personal data is RedwoodTech - FZCO, a company formed as a Free Zone Company with limited liability with registration number DSO-FZCO-43333 with registered office situate at IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates (the “Company,” “We,” “Us,” “Our”). The purpose of this Privacy Policy is to inform You of how the Company collects, processes, uses, stores and protects Your personal data as well as your rights with respect to the processing of Your personal data.

  • By visiting Our Website, You hereby acknowledge reading and fully accepting the terms set out in this Privacy Policy.

  • The Company acknowledges that, in collecting Your personal data, We are bound by the laws of the UAEand will process Your personal data in accordance with the same.

  • Any notice, demand, request or other communication which You address to the Company shall be sent by mail to our registered address. 



The following definitions shall apply:

  • User – accesses and browses the Website (‘You’, ‘Your’);

  • Services – the services provided by the Company through the Website.


This Privacy Policy sets out the terms and conditions which the Company follows in order to protect the privacy of its users. It describes the conditions under which We make any collection and processing of Your personal data in order to ensure their security and confidentiality.

The Company reserves the right to amend and update this Privacy Policy, whenever it deems appropriate, and any changes thereof shall come in force and effect from the instance they appear online on the Website. Any substantial modifications to this Privacy Policy will communicated to You.


We fully respect Your fundamental rights and consider protection of Your personal data to be a priority. Accordingly, when processing Your personal data, We follow the following basic principles:

  • We submit Your personal data only for lawful and fair processing, and We maintain full transparency vis-à-vis the way We handle Your personal data;

  • We collect and process Your personal data only for specified, explicit, and legitimate purposes as outlined in this Privacy Policy, and We do not process it further in any manner incompatible with these purposes;

  • We process Your personal data only to the extent that it is necessary and appropriate to purposes for which it is collected;

  • We make reasonable efforts to ensure that Your personal data is accurate and, where necessary, updated with regard to the purposes of the processing, taking all reasonable steps to immediately delete or correct it in case of inaccuracy; and

  • We process Your personal data in a manner that guarantees its security by using appropriate technical and organizational measures.

  • In general, We comply with all applicable laws statutory obligations, as data controller of Your personal data.


The Company may collect and process the following personal data:

Personal data upon access to the Website:

  • IP Address

  • Users device data

  • General communication data

  • Browsing data

  • Information on user preferences regarding the Website


The Company may process Your personal data to fulfil its obligations under the Terms and Conditions, to comply with its legal obligations and for the following purposes:

  • Administration and development of the Website;

  • Enhancement of User’s experience;

  • Detection, investigation and prevention of fraudulent activity and other illegal activities and protection of Your rights and rights of the Company;

  • Collection, processing and performing statistical and other research and analysis of information for enhancement of the Website and the Services through the use of cookies and other tracking technologies;

  • Verifying compliance with the Terms and Conditions of the Website.

The Company may request and process additional personal data only with Your lawful consent for the following purposes:

  • For the purposes of commercial communication, marketing and advertising of Our Services or third-party Services via SMS, telephone, e-mail, internet, fax, mail, social media and/or any other appropriate communication channels.

  • For personified market research and/or analysis purposes to better understand Your needs, preferences, interests, experiences and / or habits as a consumer.

  • You have the right to withdraw Your consent to Our processing of Your personal data at any time in writing to Our contact details mentioned in this Policy. Withdrawal of Your consent does not affect the lawfulness of the treatment of Your personal data prior to its revocation.


Any processing of Your personal data by Our Data Processors is done under a contract compelling Data Processors to the same level of data protection provided under this Privacy Policy in accordance with applicable laws.

In the event that we are required by a court or other administrative authority, pursuant to an investigation relating to unlawful activities such as money laundering and in any other case that We are legally bound to do so, the Company may transfer Your personal data to public authorities to the extent specified by applicable law.



In order to ensure the proper use and integrity of Your personal data and to prevent unauthorised or accidental access, processing, deletion, alteration or other use, the Company applies appropriate internal policies and takes all appropriate organizational, technical and procedural security measures, as well as technical standards, in accordance with applicable laws and regulations.

The processing of Your personal data by the Company is conducted in a manner that ensures confidentiality and security, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of the processing, as well as the risks for Your rights and freedoms, which are applicable in each circumstance.

Your personal data is processed solely by authorised personnel of the Company, bound by strict obligations of confidentiality.


We retain Your personal data for as long as is necessary to fulfil the relevant purposes of processing explained in this Policy, in accordance with the data minimisation and storage limitation principles.

Furthermore, the Company may retain Your personal data after the expiration of the relevant processing purposes in the following limited cases:

  • In case that there is a legal obligation under a relevant statutory provision.

  • In case of any claims against the Company, for as long as necessary to defend Our rights and legitimate interests before any competent court and any other public authority.

  • After the period of retention, Your personal data is erased from Our databases and systems.

  • For more information about data retention terms in relation to specific personal data, please contact Us.




  • By using Our Website and by providing Your personal data, You acknowledge that You are required to provide Your actual, accurate and complete data as requested by the Company. Furthermore, You must inform Us of any changes to Your information so as to ensure it is kept up-to-date and accurate.

  • If You are found to be in breach of Your obligations or if We have reasonable suspicion that the information You provide is false or incomplete or in any way contrary to applicable law or this Privacy Policy, We retain the right to reject Your application for registration or to suspend or terminate Your Account immediately without notice. In this case, You have no right to any compensation due to the rejection of Your application, or the suspension or termination of Your Account.



  • Our website collects certain information about you through the use of cookies and other tracking technologies. 

  • Cookies are small pieces of text sent by Your browser by a website You visit. A cookie file is stored in Your browser and allows the Website to recognise You to make Your next visit easier and more useful. Cookies do not typically contain any information that personally identifies a user, but the personal information that we store about You may be linked to this information, obtained from the cookies. In the event personal data is contained in the cookies, the same terms as set out above will apply. 

  • Strictly necessary or essential cookies are deployed on the website to ensure it is functioning in a user friendly manner. Whereas non-essential and third-party cookies will require consent from the user before they are deployed during the website visit and session.  

  • Most web browsers will allow You to control the cookies through the settings and preferences of Your browser choices. However, You can disable these cookies Yourself or set a browser to alert you when the cookies are being sent. Additionally, You can delete all the cookies that are already on Your computer and set a preference for the browser to prevent them from being placed. If You choose to do this, You will then need to manually adjust some preferences every time you wish to visit a site where certain functionalities may not work. 



​Effective Date: 05 JUNE 2024

1. Acceptance of Terms

By accessing and using this website, you agree to comply with and be bound by the following terms and conditions of use. If you do not agree with these terms, please refrain from using this website


2. Use of the Website

You agree to use this website in accordance with all applicable laws and regulations. Any unauthorized use may give rise to a claim for damages and/or be a criminal offense.

3. Intellectual Property

All content and materials on this website, including but not limited to text, graphics, logos, and images, are the property of RedwoodTech FZCO and are protected by copyright and other intellectual property laws.

4. User Content

You may be able to post content on this website. By doing so, you grant RedwoodTech - FZCO a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

5. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which can be found above.

6. Limitation of Liability

To the fullest extent permitted by law, RedwoodTech - FZCO shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, this website.

7. Governing Law

These terms are governed by the laws of the United Arab Emirates, and you agree to submit to the exclusive jurisdiction of the UAE courts.

8. Changes to Terms

RedwoodTech - FZCO reserves the right to update or modify these terms at any time without prior notice. Please review this page periodically for changes.

By using this website, you signify your acceptance of these terms. If you have any questions about these terms, please contact us at our registered address. 


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